FAQ's + PURCHASE + SHIPPING + Returns
 

FAQ


Purchase & Returns: 

 

What are my payment options?

We accept all major credit cards, debit cards, Stripe, PayPal and Apple Pay for online payment.

 

When will my credit card be charged?

Prints are hand-produced after an order is placed. Once you commission the work (i.e. purchase a fine art print) your credit card will be charged.

 

How long will it take for my print to arrive?

Fine art prints are produced to order and require a high degree of printmaking skill and attention to detail. Shipping time will of course also vary based on location. Prints are typically received within 2 weeks from the time your order is placed.

 

Is it possible to expedite my order?

In most cases, yes, but these orders are subject to a rush charge. Please e-mail us at support@4ozFighters.com with your request.

 

Is it possible to have the fighter sign my print: 

Yes, it is possible to have a private signing done for your print. I will reach out to the athlete to get a signing fee, and once the costs are approved and paid by you, I will arrange for your print to be signed. Sometimes fighters are out of the country and if that is the case, I will call & e-mail you to let you know.    

 

How can I track my order?

You can track your order by checking your FED-EX Tracking Number or by emailing support@4ozFighters.com to receive a status update.

 

What is your return policy?

4oz Fighter fine art photography prints are custom made upon order and each print is unique, therefore they are non-refundable, non-returnable, and non-exchangeable unless they are damaged upon arrival to you. If your print arrives to you damaged you can reach out to us via email with pictures of the damages and we will respond to your e-mail immediately.  Please e-mail us at support@4ozFighters.com

 

What if my artwork arrives damaged?

In the unlikely event that your artwork arrives damaged please contact support@4ozFighters.com, immediately to discuss your options. If you have not contacted us within 7 days of your print arriving, 4ozFighters cannot accept responsibility.

 

 

Packaging & Shipping:

 

How will my artwork be shipped?

We ship all artwork via FED-EX. We will send you a FED-EX tracking number as soon as your order is ready for shipment.

 

How do you calculate shipping rates?

Shipping charges are calculated based on the weight, dimensions, and destination of the package to be delivered.

 

Can I ship to a location other than my home?

Yes. When placing your order you will be given the option to ship to any address that you choose. However, we do not ship to P.O. Boxes.

 

How will my artwork be packaged? We take great care to ensure that your order is carefully packaged so that it arrives in the same mint condition in which it left our facilities. All artwork is shipped wrapped in soft foam or bubble wrap and packed in custom reinforced corrugated cardboard boxes with interior foam corner protectors and additional padding.

 

 

Customer Service:

 

When can I reach 4oz Fighter Customer Service?

Our customer support team is available Monday-Friday from 9am to 5pm PST at 213.425.7660 and is more than happy to answer questions. You can e-mail us any questions or specific request anytime at support@4ozFighters.com.

 

Can I request a custom size?

Yes. However, a custom size will not be part of a limited edition. Please e-mail us at support@4ozFighters.com

 


Image Inquiries:

 

How can I obtain rights to license an image I saw on 4oz Fighters?

 Please send licensing requests to jameshill@4ozFighters.com

 

I’m interested in purchasing 5 or more prints. Who should I speak with?

Who should I speak with? Please send request and contact information to jameshill@4ozFighters.com

 

What does the Certificate of Authenticity mean?

Every 4oz Fighter fine art print will be delivered with a Certificate of Authenticity in a plastic sleeve attached to the back of the frame. This certificate documents the size of the edition, the archival materials used, authentication date, title, and the athlete. The Certificate is signed by the photographer and a Notary Public and ensures that your print is an official fine art piece, produced using the best methods and materials.

 

What does it mean for my print to be part of a limited edition?

By its very nature, photography is intended to be reproduced. The common practice in the fine art world is to produce fine art photography in limited editions in order to create scarcity and allow for the work to appreciate in value. A limited edition is defined primarily by print size and production technique. Limited editions vary in size with the size of the edition playing an important role in determining value.